Robotic process automation and risk mitigation: the definitive guide
By Mary C. Lacity and Leslie P. Willcocks
This pioneering guide offers the first comprehensive analysis to Robotic Process Automation (RPA) risks, as actually experienced and dealt with by organizations. The authors present analysis and findings from a two-year study. As more organizations adopt RPA, they find that best practice companies are able to gain a “triple win” from RPA: a win for shareholders, a win for customers, and a win for employees. But while such results are impressive, they are far from guaranteed. Service automation, like all organizational initiatives, is fraught with risks that need to be mitigated. The RPA risk mitigation framework reveals the significant RPA risks, and identifies 30 key risk mitigation practices that the research found to be successful. Whether an organization is just beginning its RPA journey or has reached maturity, this definitive guide serves as a key source of knowledge.
Pub. Date: 2nd April 2017
Publisher: SB Publishing
Authors: Mary C Lacity, Leslie P Willcocks
Format: Softback with flaps,
Size: 245mm x 190mm x 9.2mm
Page extent: 108pp
Cover Design: Nick Sample (www.nicksample.com)
RRP: £16.00 UK / $20.00 US / €20.00 EUR (paperback)
Sales & Distribution: SB Publishing
KEY SELLING POINTS
- The authors are globally recognised for outstanding, world-class research.
- This book is a sequel to Service Automation: Robots and the Future of Work.
- Providing a Framework of 30 key risk mitigation practices.
- The product of a two and a half year collaboration between University of Missouri and London School of Economics.
- This definitive guide serves as a key source of knowledge.
Dr Leslie P. Willcocks
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Dr. Leslie P. Willcocks has an international reputation for his work on global management, outsourcing, digital business, information management, strategic IT and organizational change.
He is Professor in Technology Work and Globalization at the Department of Management at London School of Economics and Political Science. Dr Willcocks also heads the LSE’s Outsourcing Unit research centre. For the last 25 years he has been Editor-in-Chief of the Journal of Information Technology. He is co-author of 48 books including, most recently, Moving to The Cloud Corporation (2014) and The Economics of Outsourcing (2015) and has published over 230 refereed papers in journals such as Harvard Business Review, Sloan Management Review, California Management Review, MIS Quarterly and MISQ Executive. Dr Willcocks has delivered company executive programmes worldwide and is a regular keynote speaker at international practitioner and academic conferences.(www.lse.ac.uk/management/research/outsourcingunit).
Dr Mary C. Lacity
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Dr Mary C. Lacity is Curators’ Professor of Information Systems at the University of Missouri, St Louis.
She is also a Certified Outsourcing Professional ®, Co-editor of the Palgrave Macmillan Series: Work, Technology, and Globalization, Senior Editor of MIS Quarterly Executive and Journal of Information Technology Teaching Cases and on the Editorial Boards for Journal of Information Technology, MIS Quarterly Executive, Journal of Strategic Information Systems, IEEE Transactions on Engineering Management, and Strategic Outsourcing: An International Journal.
Dr Lacity was inducted into the IAOP’s Outsourcing Hall of Fame in 2014, and received the 2000 World Outsourcing Achievement Award sponsored by PricewaterhouseCoopers and Michael Corbett and Associates.
She has co-authored 22 books, most recently Nine Keys to World-Class Business Process Outsourcing (Bloomsbury, 2015) and The Rise of Legal Services Outsourcing (Bloomsbury, 2014). Dr Lacity’s publications have appeared in the Harvard Business Review, Sloan Management Review, MIS Quarterly, IEEE Computer, Communications of the ACM, and many other academic and practitioner outlets.Email: firstname.lastname@example.org